Service Agreement
Direct Debit
:
By signing the direct debit form you allow East Gippsland Shire to take money from your bank account.
We will only take money on a business day, if the date falls on a weekend or public holiday we will take the money on the next business day.
Changes to the Direct Debit:
If we need to change the direct debit we will write you a letter and give you 14 days’ notice of this change.
Please call us on 03 5153 9500 if you have any questions.
If you want to stop or change the Direct Debit:
To stop or change the direct debit or update your bank details you need to tell us in a letter and give us 14 days’ notice.
Your Responsibility:
You need to make sure there is enough money in your bank account for each direct debit. You may be charged fees by your bank if there is not enough money. You should check your bank statement to make sure the right amount of money has been taken out by us.
If your payment dishonours three times, your direct debit will be cancelled and you will need to find another way to pay your account.
Mistakes:
If you think we have made a mistake, you need to call us on 03 5153 9500. You should also write us a letter to explain the mistake. If a mistake has been made, we will refund the money back into your account. If we have not made a mistake, we will write to you to explain the reasons.
Accounts:
You should make sure that a direct debit can be taken from your bank and your account details are correct. Check with your bank if you have any questions about direct debit.
Confidentiality:
Confidentiality
means we will keep your information private. We will do what the law says. You can ask for a copy of our Privacy Policy.
Contact Us:
Phone us on 03 5153 9500 or freecall 1300 555 886
or
Write to us at
East Gippsland Shire Council
PO Box 1618
Bairnsdale VIC 3875